INFORMATION ON FULFILLMENT
PLEASE NOTE THAT WE ARE FILLING ORDERS AS EXPEDITIOUSLY AS WE ARE ABLE TO PROCESS THEM. WE ARE CURRENTLY OPEN TO RECEIVE ORDERS ON STOCKED ITEMS ONLY & A FEW BASIC MADE TO ORDER PRODUCTS WITH A SHORT LEAD TIME.
WE ENCOURAGE OUR CUSTOMERS TO CONTACT US BY EMAIL, SAKO@THEWORKINGMONGREL.COM WITH ANY QUESTIONS OR CONCERNS. MANY OF OUR EMAIL RESPONSES GO TO SPAM, PLEASE CHECK THERE FIRST IF YOU HAVE NOT RECEIVED A RESPONSE WITHIN 5-10 BUSINESS DAYS. WE TYPICALLY SEND MULTIPLE EMAILS IN AN ATTEMPT TO GET IN TOUCH WITH CUSTOMERS IF WE DO NOT RECEIVE A RESPONSE OR NOTIFICATION THAT THE EMAIL HAS BEEN READ. MORE FAQS BELOW.
ARE YOU ACCEPTING ANY ORDERS AT THIS TIME?
WE ARE OPEN FOR SELECT ITEMS THAT WE CURRENTLY HAVE INVENTORY OF AT THIS TIME AS WELL AS SOME MADE TO ORDER ITEMS THAT REQUIRE MINIMUM LABOR. WE WILL PERIODICALLY ADD NEW ITEMS TO OUR SHOP AS WE ARE ABLE TO. WE PLAN TO CONTINUE TO KEEP EVERYONE UPDATED ON SOCIAL MEDIA AS WELL AS SENDING MASS EMAILS ANYTIME A NEW PRODUCT IS ADDED TO OUR SHOP.
HOW ARE ORDERS BEING FILLED?
WE ARE PROCESSING ORDERS BASED ON INVENTORY & THE AVAILABILITY OF AN ITEM. WE ARE A TINY FAMILY RUN BUSINESS OF THREE THAT ARE OFF SITE OFTEN ATTENDING TO PERSONAL MATTERS AT THE MOMENT, SO MADE TO ORDER ITEMS ARE BEING PROCESSED LASTLY. BALL TUGS, MADE TO ORDER GEAR, & MADE TO ORDER PRODUCTS OF ANY KIND TAKE THE LONGEST IN TERMS OF FULFILLMENT DUE TO THE LABOR INVOLVED, ESPECIALLY EMBROIDERY PRODUCTS, AS WE ARE IN THE PROCESS OF ON-BOARDING A NEW EMBROIDERY PARTNER. HOWEVER, WE PROCESS ANY MADE TO ORDER ITEM OF THE SAME KIND AT THE SAME TIME FOR MORE EFFICIENT PRODUCTION. OUR CEO & BRAND FOUNDER IS PHYSICALLY DISABLED & RECEIVES SPECIALIZED MEDICAL TREATMENT THAT OCCASIONALLY REQUIRES TRAVEL. WE DO OUR BEST TO MINIMIZE THE IMPACT THAT OUR PHYSICAL LIMITATIONS HAVE ON OUR BUSINESS & WE PRIDE OURSELVES ON CUSTOMER SATISFACTION. HOWEVER, PHYSICAL DISABILITIES & CHRONIC ILLNESSES CAN BE UNPREDICTABLE.
I DIDN'T GET A
REPLY ABOUT MY
ORDER.
PLEASE DIRECT ANY INQUIRY TO THE FOLLOWING EMAIL ADDRESS: SAKO@THEWORKINGMONGREL.COM. TYPICAL CURRENT RESPONSE TIME IS 5-10 BUSINESS DAYS (NOT WEEKEND DAYS). PLEASE DO NOT REACH OUT VIA SOCIAL MEDIA IF YOU ARE LOOKING FOR A PROMPT RESPONSE. WE CHECK OUR EMAILS FREQUENTLY & THAT IS THE QUICKEST WAY TO GET IN TOUCH WITH US. WE DO NOT CHECK SOCIAL MEDIA OFTEN & DMS ARE EVEN LESS OFTEN, AS MANY GO TO A HIDDEN INBOX IF WE ARE NOT ALREADY IN COMMUNICATION WITH YOU.IF YOU DO NOT RECEIVE A RESPONSE WITHIN THE ABOVE STATED TIME FRAME, CHECK YOUR SPAM FOLDER AS MANY OF OUR EMAILS END UP IN SPAM. IF WE DO NOT RECEIVE A REPLY OR A NOTIFICATION THAT THE EMAIL WAS READ WE SEND MULTIPLE EMAILS. PLEASE ALSO NOTE THAT WE WILL NOT PRIORITIZE EMAILS FROM OR CATER TO DICKHEADS. YOUR DOG MAY BE A DICK BUT IF YOU ARE A DICK TO US, WE WILL PUT YOU ON THE BOTTOM OF OUR PRIORITY LIST.
I AM AN EMBROIDERY SHOP OR HAVE SEWING EXPERIENCE & I'M INTERESTED IN CONTRACT WORK.
PLEASE DIRECT ANY INQUIRY TO THE FOLLOWING EMAIL ADDRESS: AFFILIATES@THEWORKINGMONGREL.COM. WE RESPOND TO EMAILS DURING BUSINESS DAYS (NOT WEEKEND DAYS). PLEASE DO NOT REACH OUT VIA SOCIAL MEDIA. IF YOU ARE ALREADY IN TOUCH WITH US ON SOCIAL MEDIA PLEASE UNDERSTAND WE DO NOT CHECK SOCIAL MEDIA OFTEN & DMS ARE EVEN LESS OFTEN, ESPECIALLY ON INSTAGRAM AS WE RECEIVE AN OVERWHELMING AMOUNT OF MESSAGES ON THAT PLATFORM.
WE ARE SLOWLY MAKING OUR WAY THROUGH THE MANY REFERRALS & INDIVIDUALS WHO HAVE REACHED OUT WITH THE APPROPRIATE EXPERIENCE. ESTABLISHING NEW RELATIONSHIPS WITH THE INDIVIDUALS & SHOPS THAT HAVE REACHED OUT IS A LENGTHY PROCESS AS WE SAMPLE EVERY ITEM WE HAVE MADE UNTIL WE ARE SATISFIED WITH THE EXECUTION TO APPROVE IT FOR FINAL PRODUCTION. IF YOU DID NOT RECEIVE AN EMAIL RESPONSE IT HAS EITHER LANDED IN YOUR SPAM BOX OR YOU HAVE REACHED OUT REGARDING CONTRACT WORK THAT WE ARE NOT CURRENTLY HIRING FOR. WE HAVE NOT FORGOTTEN ABOUT YOU. WE WILL RESPOND TO YOU EVENTUALLY IF YOUR WORK EXPERIENCE IS RELATED TO A CURRENT BUSINESS NEED. WE WILL ATTEMPT TO CONTACT YOU 2 TIMES TOTAL IF WE DO NOT RECEIVE A RESPONSE OR NOTIFICATION THAT THE EMAIL HAS BEEN OPENED. PLEASE BE PATIENT WITH US AS WE DO OUR BEST TO EVENTUALLY REPLY TO MOST OF OUR RELEVANT MESSAGES.
WE ASK THAT YOU KINDLY REMAIN MINDFUL THAT OUR SHOP IS RUN BY A TEAM OF 3 HUMANS. YOUR PATIENCE, SUPPORT, & UNDERSTANDING OF OUR LIMITATIONS IS APPRECIATED MORE THAN YOU COULD POSSIBLY IMAGINE.
THANK YOU.
-THE MONGREL CREW
