Domestic & International Shipping Rates are calculated at checkout based on the weight of the items in your order

$5 OFF orders over $75 with code SHIP75

FREE SHIPPING when you spend $125 or more

FOR INTERNATIONAL SHIPPING shipping cost is based on the total weight of the package. Many countries prohibit the shipping of treats & chews from the US. If you have ordered a prohibited item, we will issue a refund. For additional questions about international shipping, please email info@theworkingmongrel.com

CURRENT LEADTIMES

*we keep this information as up to date as possible based on current business & supply chain delays*

CLICK HERE TO BE REDIRECTED TO OUR LEADTIMES PAGE WHERE WE POST ANY BUSINESS DELAYS

Non-made to order items: For items that we have inventory of, these are currently being shipped within 1-2 business days of the order being placed, with the exception of treats that we dehydrate in house. New orders on out of stock items are currently taking about 1-2 weeks to arrive from our suppliers. In most instances, we wait until all items are ready to be shipped in one package, in an effort to reduce our carbon footprint. For our flat rate shipping, we are seeing that most packages arrive to our customers in about 5 days. If we anticipate your order arriving longer than the 2-3 week standard time frame, we will reach out to let you know.

In-House Dehydrated treats & chews: Any items that we dehydrate in house are indicated in the description of the listing. To optimize freshness, we dehydrate items once an order is placed. Our dehydration process can take 12-72 hours depending on the item.

Made to order items: Our made to order items are indicated at the bottom of the product description. We like to support small, local businesses. All of our printed apparel, embroidered items, and laser engravings are outsourced to local shops. Their current lead time is 10-14 business days for printing and embroidery. We place batched orders with our partners weekly for efficient production. If you need an item sooner, please email us at Sako@theworkingmongrel.com with your order number and name as the subject, and we will do our best to expedite production! Once orders are ready, they are shipped within 1-2 days of completed production. In most instances, these products are ready to be shipped within 2 weeks. However, due to global supply chain issues and business trends in our made to order products, we ask that you allow up to 4 weeks for orders that contain made to order products. If we anticipate your order arriving longer than the standard time frame, we will reach out to let you know!

In general, order production depends on several factors, such as time of the year, product stock status, and order size. We believe in minimal waste, so most of our private label or custom gear is 'made to order'. For items that are 3rd party, we buy limited inventory with the goal of only re-stocking items that have successful sell through in an effort to limit our carbon footprint from end to end production. Almost all orders that do not include made to order items, are shipped within 2 business days from the order submission date, but can take longer in rare instances. That being said, it is important to note that the exact production time can differ from order to order depending on the items ordered. Please also kindly note that most of our employees have paws rather than opposable thumbs.

NOTICE: due to COVID-19 & world wide transit delays, most shipping services are running slower than usual. We cannot control the shipping time once your package is in the hands of the shipping provider. We try to keep our shipping lead times as up to date as possible based on the status of global supply chain and transportation delays.

Please note that we are not responsible for lost or stolen items if the shipping provider has marked your order as 'delivered'. Orders totaling over $100 or containing 'made to order' items are insured. Before reaching out, we ask that you check with your neighbors, household members, and your resource guarding cat.

In the event that your detection dog is unable to sniff out the whereabouts of your package, the best option is to contact your local post office to open an investigation. We are happy to provide you with proof of shipping for any orders that may become lost. Please contact info@theworkingmongrel.com and we will assign someone to help get this information over to you.

GENERAL:

We offer returns & exchanges on non-perishable items if the product is unworn & in the original packaging. We do not offer returns or exchanges on any of our 'made to order' custom products, all sales are final. If your item has shown up damaged or defective by no fault of your 4 legged roommates, please reach out to us so that we can initiate an exchange. All return & exchange requests must be made within 14 days of receiving your order. Please contact info@theworkingmongrel.com including a detailed description along with clear photographs & we will review your return/exchange eligibility.

If your return or exchange is approved, you will be responsible for covering the cost to ship the item back to us. The returned package must have shipping insurance. We do not provide prepaid shipping labels unless an item is incorrect or damaged. Returned items must be unworn, unused, in the state you received them, and in the original packaging.

OUR GEAR:

We want to ensure that you have a great experience with our gear! For non-third party products that are 'The Working Mongrel' brand, if you experience any quality issues, please reach out to us so that we can make it right! For our branded collars & traffic leads, we offer exchanges, refunds, & repairs depending on the circumstances.

PERISHABLES:

For the Drooling Mongrel products, we do not accept any returns as these products are perishable. However, if you or your pet is unsatisfied for any reason, please contact us at info@theworkingmongrel.com.

NOTICE: All return/exchange inquiries must be received within 14 days of your package delivery date with the email subject titled 'Return/Exchange Inquiry'.

Yes! We offer international shipping. Shipping cost is based on the total weight of the package. Please note that some countries charge Goods & Services Taxes (GST) on orders over a certain amount. Please familiarize yourself with your countries GST policies to avoid unexpected fees.

Weight classes are as follows (prices reflect standard international shipping option)

Standard International shipping is typically through USPS first class international & does not include tracking once the package is cleared through US customs. Expedited shipping is typically through DHL & UPS which is typically $30+ on top of the below flat rates & does include complete tracking as well as fast delivery. Please note that once packages are passed off to mail carriers we do not have control over the package beyond that point.

0.0lbs to 0.5lbs = $15 flat rate shipping

0.5lbs to 2lbs = $30 flat rate shipping

2lbs to 3lbs = $45 flat rate shipping

3lbs to 4lbs = $60 flat rate shipping

If the weight of your order is more than 4lbs, we will reach out directly with a shipping rate.

*Please note that many countries prohibit the shipping of treats & chews from the US. If you have ordered a prohibited item, we will issue a refund. For additional questions about international shipping, please email info@theworkingmongrel.com *