Domestic & International Shipping Rates are calculated at checkout based on the weight of the items in your order $5 OFF orders over $75 with code SHIP75 FREE SHIPPING when you spend $125 or more FOR INTERNATIONAL SHIPPING shipping cost is based on the total weight of the package. Many countries prohibit the shipping of treats & chews from the US. If you have ordered a prohibited item, we will issue a refund. For additional questions about international shipping, please email info@theworkingmongrel.com

CURRENT LEADTIMES *we keep this information as up to date as possible based on current business & supply chain delays* CLICK HERE TO BE REDIRECTED TO OUR LEADTIMES PAGE WHERE WE POST ANY BUSINESS DELAYS Non-made to order items: For items that we have inventory of, these are currently being shipped within 1-2 business days of the order being placed, with the exception of treats that we dehydrate in house. New orders on out of stock items are currently taking about 1-2 weeks to arrive from our suppliers. In most instances, we wait until all items are ready to be shipped in one package, in an effort to reduce our carbon footprint. For our flat rate shipping, we are seeing that most packages arrive to our customers in about 5 days. If we anticipate your order arriving longer than the 2-3 week standard time frame, we will reach out to let you know. In-House Dehydrated treats & chews: Any items that we dehydrate in house are indicated in the description of the listing. To optimize freshness, we dehydrate items once an order is placed. Our dehydration process can take 12-72 hours depending on the item. Made to order items: Our made to order items are indicated at the bottom of the product description. We like to support small, local businesses. All of our printed apparel, embroidered items, and laser engravings are outsourced to local shops. Their current lead time is 10-14 business days for printing and embroidery. We place batched orders with our partners weekly for efficient production. If you need an item sooner, please email us at Sako@theworkingmongrel.com with your order number and name as the subject, and we will do our best to expedite production! Once orders are ready, they are shipped within 1-2 days of completed production. In most instances, these products are ready to be shipped within 2 weeks. However, due to global supply chain issues and business trends in our made to order products, we ask that you allow up to 4 weeks for orders that contain made to order products. If we anticipate your order arriving longer than the standard time frame, we will reach out to let you know! In general, order production depends on several factors, such as time of the year, product stock status, and order size. We believe in minimal waste, so most of our private label or custom gear is 'made to order'. For items that are 3rd party, we buy limited inventory with the goal of only re-stocking items that have successful sell through in an effort to limit our carbon footprint from end to end production. Almost all orders that do not include made to order items, are shipped within 2 business days from the order submission date, but can take longer in rare instances. That being said, it is important to note that the exact production time can differ from order to order depending on the items ordered. Please also kindly note that most of our employees have paws rather than opposable thumbs. NOTICE: due to COVID-19 & world wide transit delays, most shipping services are running slower than usual. We cannot control the shipping time once your package is in the hands of the shipping provider. We try to keep our shipping lead times as up to date as possible based on the status of global supply chain and transportation delays.

Please note that we are not responsible for lost or stolen items if the shipping provider has marked your order as 'delivered'. Orders totaling over $100 or containing 'made to order' items are insured. Before reaching out, we ask that you check with your neighbors, household members, and your resource guarding cat. In the event that your detection dog is unable to sniff out the whereabouts of your package, the best option is to contact your local post office to open an investigation. We are happy to provide you with proof of shipping for any orders that may become lost. Please contact info@theworkingmongrel.com and we will assign someone to help get this information over to you.

GENERAL: We offer returns & exchanges on non-perishable items if the product is unworn & in the original packaging. We do not offer returns or exchanges on any of our 'made to order' custom products, all sales are final. If your item has shown up damaged or defective by no fault of your 4 legged roommates, please reach out to us so that we can initiate an exchange. All return & exchange requests must be made within 14 days of receiving your order. Please contact info@theworkingmongrel.com including a detailed description along with clear photographs & we will review your return/exchange eligibility. If your return or exchange is approved, you will be responsible for covering the cost to ship the item back to us. The returned package must have shipping insurance. We do not provide prepaid shipping labels unless an item is incorrect or damaged. Returned items must be unworn, unused, in the state you received them, and in the original packaging. OUR GEAR: We want to ensure that you have a great experience with our gear! For non-third party products that are 'The Working Mongrel' brand, if you experience any quality issues, please reach out to us so that we can make it right! For our branded collars & traffic leads, we offer exchanges, refunds, & repairs depending on the circumstances. PERISHABLES: For the Drooling Mongrel products, we do not accept any returns as these products are perishable. However, if you or your pet is unsatisfied for any reason, please contact us at info@theworkingmongrel.com. NOTICE: All return/exchange inquiries must be received within 14 days of your package delivery date with the email subject titled 'Return/Exchange Inquiry'.

Yes! We offer international shipping. Shipping cost is based on the total weight of the package. Please note that some countries charge Goods & Services Taxes (GST) on orders over a certain amount. Please familiarize yourself with your countries GST policies to avoid unexpected fees. Weight classes are as follows (prices reflect standard international shipping option) Standard International shipping is typically through USPS first class international & does not include tracking once the package is cleared through US customs. Expedited shipping is typically through DHL & UPS which is typically $30+ on top of the below flat rates & does include complete tracking as well as fast delivery. Please note that once packages are passed off to mail carriers we do not have control over the package beyond that point. 0.0lbs to 0.5lbs = $15 flat rate shipping 0.5lbs to 2lbs = $30 flat rate shipping 2lbs to 3lbs = $45 flat rate shipping 3lbs to 4lbs = $60 flat rate shipping If the weight of your order is more than 4lbs, we will reach out directly with a shipping rate. *Please note that many countries prohibit the shipping of treats & chews from the US. If you have ordered a prohibited item, we will issue a refund. For additional questions about international shipping, please email info@theworkingmongrel.com *

Awesome! We love supporting small businesses as well as all of our public service heroes. Please email affiliates@theworkingmongrel.com and title your email 'collaboration'. We love opportunities to connect with dog humans and spotlight the K9 teams who make a difference every day in their communities.

We love getting to know our community and are excited to hear that you are interested in a collaboration. Please check out our affiliates page to complete our brief questionnaire. The link can be found at the bottom of our webpage. Any questions regarding collaborations can be sent to affiliates@theworkingmongrel.com.

Most of our products are manufactured within the United States. For some specialty items, we do work with farmers and small businesses overseas. We've put a lot of care into traceability when it comes to the edible items that we are sourcing and strive to find products that support regenerative agriculture as well as reduce waste. Some of our treats and chews are made from animal by products that would have otherwise been discarded at the time of slaughter. Additionally, many of our treats and chews depend on the availability from the farm that they are being sourced from and may be seasonal only items.

Since not all chews and dogs are created equal, all chewing should be monitored at all times to avoid chewing too quickly which can lead to choking or intestinal blockage. When introducing something new, always start with shorter, supervised chew sessions to take note of your dog's behavior. For new supplements or treats, we recommend consulting with your vet if you have concerns and introducing them slowly into your dog's diet. We also stress to always provide fresh, clean water nearby We avoid any chews that are chemically treated with toxic ingredients, such as traditional rawhides that have been bleached and baked. All of our chews are either in their natural state or dehydrated. Highly processed treats and chews are often stripped so far from their natural state, that it becomes more difficult for the dog to digest. Finally, we strive to source treats that are made from recognizable natural ingredients, high in meat content and avoid fillers. With any edible product that you introduce to your pet, always be sure to check over the ingredient panel.

We know what it's like to have a dog who's allergic to virtually everything found in commercial kibble and treats. This is one of the inspiration's behind our brand. We aim to carry products that are single to low ingredient and come from specialty protein sources. We don't want you spending countless hours searching the internet and local stores for treats and chews that your pup can enjoy. Instead, we've dedicated the time to do the work for you by creating a one stop shop with a wide variety of non-traditional proteins. Looking for something that we don't have? We're happy to check with our partners to see if we can carry it for you. Please email info@theworkingmongrel.com and title the subject of your email 'New Product Inquiry'.

The materials contained in this site are protected by applicable copyright and trademark law. Any unauthorized use of the materials appearing in this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All materials appearing anywhere in this site are protected by worldwide copyright laws and treaty provisions. The copyright on such materials and intellectual property is held by the Working Mongrel. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without the Working Mongrel's prior written permission. The trademarks, service marks, logos and graphics appearing anywhere in this site are the registered and/or unregistered Trademarks of the Working Mongrel. Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies. No license or right is granted by implication, estoppel or any other means to use any trademark appearing on the Working Mongrel's Internet sites. Alternatively, we take Trademark, Copyright, and Intellectual Property concerns very seriously. If you have a concern about one of our existing products potentially infringing upon another entity, please reach out to us at info@theworkingmongrel.com . We will review your concerns ASAP and follow up once our legal team has been consulted.

Once an order has been placed & paid for, the consumer waives all liability claims against the Working Mongrel. The Working Mongrel is not held liable for any damages whatsoever, including but not limited to; misuse or improper use of products, website information, accident or death regardless of cause, negligent or faulty design. In no event shall the Working Mongrel be liable to you or any other party for incidental, punitive or consequential damages. As the consumer, you are responsible for determining the sustainability of all products purchased from the Working Mongrel and should not only inspect for safety prior to use, but ensure monitored use of any consumables. If you should have any concerns about the safety of any of our products after you've received them, please contact info@theworkingmongrel.com . In the event that a replacement is warranted and approved due to the condition of the product you've received, we will be in touch. Thank you for your support!

Upon payment, the buyer understands that some of the goods they are purchasing are considered perishable product. The Working Mongrel inspects all products prior to shipping to ensure that the contents of every order have been packaged and shipped in good condition. We ask that the buyer take note of the condition of the product and to avoid feeding any item that has spoiled due to shelf life or inadequate storage once in the hands of the consumer. If at any time the buyer feels that a product is no longer an adequate size for your pet or safe for use, please discontinue use. Please additionally refer to our 'Safety 101' section for more information around handling consumables with your pups. Please also note that this website is not compiled by a licensed or certified Veterinarian or Vet Technician. Our website should not be used to diagnose, give treatment, or replace or overrule your Veterinarian. We encourage our customers to inquiry with their vet before introducing a new supplement into your dog's diet. If you should have any questions or concerns regarding your pet's health or quality of life, please seek medical attention from a qualified healthcare professional. Finally, many of our consumable products are derived from raw meat-based sources that have been freeze dried or dehydrated prior to packaging. We strongly encourage our consumers to conduct their own research to evaluate and purchase goods based off of what they feel is best for their pet's health.

We value your trust as our consumer. We take seriously the protection and proper use of the personal information you supply to us. We have implemented procedures designed to handle your personal information in a safe, secure, and responsible manner. The type of personal information we collect from you will depend on the web pages you access on our Site. General browsing of our site to learn about our products does not require that you provide any personal information. However, we may ask you to provide certain personal information at various times and places on the Site. For example, we may collect personal information from you when you: Register, subscribe, or create an account Purchase products through our Site Open or respond to our email offers Participate in surveys, questionnaires, contests, or special offers online Contact us for customer support Connect, link or “share” our products or site via social media Connect and comment on our social media Provide a product review Participate in an Affiliate agreement Additionally, once an order has been packaged and ready to ship, personal information such as your name, address, email, and telephone number are passed to our shipping provider to conduct such services. We also may use information collected as described in this policy with your consent or as otherwise required or permitted by law.