​CURRENT LEADTIME FOR MADE TO ORDER PRODUCTS: 7-14 BUSINESS DAYS

*We ask that you factor in a 14-30 business day leadtime for made to order products. While some orders are shipping before this time frame, this is standard turn around for our print & embroidery partners based on our current business trends. Please plan accordingly if you are purchasing a made to order gift item. As always please feel free to email us with any concerns or questions at info@theworkingmongrel.com . If you do not receive a response within 3 business days please check your spam folder.*

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In general, under normal business circumstances, order production depends on several factors, such as time of the year, product stock status, and order size. We believe in minimal waste, so most of our private label or custom gear  is 'made to order'. For items that are 3rd party, we buy limited inventory with the goal of only re-stocking items that have successful sell through in an effort to limit our carbon footprint from end to end production.  Almost all orders that do not include made to order items,  are shipped within 2 business days from the order submission date, but can take longer in some instances due to circumstances outside of our control. That being said, it is important to note that the exact production time can differ from order to order depending on the items ordered. Please also kindly note that most of our employees have paws rather than opposable thumbs.

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INTERNATIONAL SHIPPING NOTICE: Please note that some countries charge Goods & Services Taxes (GST) on any orders entering the country over a certain amount. Please familiarize yourself with your countries GST policies to avoid unexpected fees. We have no control over taxes & fees dictated by Customs & Border Control Agencies.

 

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Non-made to order items:

For items that we have inventory of, these are currently being shipped within 2 business days of the order being placed, with the exception of treats that we dehydrate in house. New orders on out of stock items are currently taking about 1-2 weeks to arrive from our suppliers. In most instances, we wait until all items are ready to be shipped in one package, in an effort to reduce our carbon footprint. For our flat rate shipping, we are seeing that most packages arrive to our customers in about 5 days. If we anticipate your order arriving longer than the 2-3 week standard time frame, we will reach out to let you know.

In-House Dehydrated treats & chews:

Any items that we dehydrate in house are indicated in the description of the listing. To optimize freshness, we dehydrate items once an order is placed. Our dehydration process can take 12-72 hours depending on the item.

Made to order items:

Our made to order items are indicated at the bottom of the product description. We like to support small, local businesses. All of our printed apparel & embroidered items are outsourced to local shops. Their typical lead time is 10-14 business days for printing and embroidery, however due to an increase in made to order products, we are seeing a turn around time closer to 14 business days. We place batched orders with our partners weekly for efficient production. If you need an item sooner, please email us  at Sako@theworkingmongrel.com with your order number and name as the subject, and we will do our best to expedite production! Once orders are ready, they are shipped within 1-2 days of completed production. In most instances, these products are ready to be shipped within 2 weeks. However, due to global supply chain issues and business trends in our made to order products, we ask that you allow up to 4 weeks for orders that contain made to order products. If we anticipate your order arriving longer than the standard time frame, we will reach out to let you know!

 

 

NOTICE: We cannot control the shipping time once your package is in the hands of the shipping provider.

We try to keep our shipping lead times as up to date as possible based on the status of global supply chain and transportation delays.